What Does Remote Desktop Support Mean?
Remote desktop support is support rendered to access a specific computer/device from another computer/device with the help of networking or the Internet. It can provide access to the files, applications and network resources associated with the device from the remote device. Remote desktop support can be used for diagnosing and resolving hardware and software issues of a computer/device located at a distant location.
Techopedia Explains Remote Desktop Support
Remote desktop support is considered a component of efficient application service management. Issues such as troubleshooting errors, operating system support, upgrades or patch support, installation or other application support, antivirus support or installation can be easily handled by technical personnel using remote desktop support without the need for on-site visits. In order to facilitate remote desktop support, an application needs to run on both the technician’s and the user’s machines. Various software packages are available for remote desktop support.
