What Does Conversational Artificial Intelligence Mean?
Conversational AI is the branch of artificial intelligence that supports human-to-computer and computer-to-human spoken and text interactions. Conversational AI plays an important role in the development of chatbots and interactive voice response (IVR) systems.
Techopedia Explains Conversational Artificial Intelligence
Conversational AI plays an important role in digital experience management (DEX). Because the back-end of an AI chatbot allows it to access data from multiple sources, companies can often use the same bot on more than one digital channel.
